Order Processing
Orders are normally processed within 1–3 working days, Monday to Friday, excluding UK bank and public holidays.
Processing time is separate from delivery time. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Options
We currently offer the following delivery services within the United Kingdom:
| Delivery method | Cost | Estimated time after dispatch |
|---|---|---|
| Standard Delivery | £9.99 | 8–12 working days |
| Express Delivery | £19.99 | 5–7 working days |
Express Delivery is available only where shown at checkout.
Delivery times are estimates and may be affected by peak periods, severe weather, transport disruption, remote locations or circumstances outside our reasonable control.
Where a product has a different processing or delivery estimate, this will be shown on the relevant product page or at checkout.
Delivery Areas
We deliver to supported UK addresses where a delivery option is available at checkout.
Certain remote, offshore or restricted locations may take longer or may not be available. Available delivery services and charges will be displayed before payment.
Tracking and Separate Parcels
Tracking information may take 24–48 hours after dispatch to begin updating.
Items from the same order may occasionally arrive in separate parcels. You will not be charged additional delivery fees solely because an order is divided into multiple shipments.
Incorrect Addresses and Returned Parcels
Please check your delivery address carefully before placing an order.
To request an address change, contact us as soon as possible at info@comforsyco.co.uk. We cannot guarantee changes after processing or dispatch has begun.
If a parcel is returned because of an incorrect or incomplete address, refusal or failure to collect, we may charge the reasonable cost of redelivery. Any charge will be explained before redelivery is arranged.
Delayed, Lost or Missing Parcels
If the estimated delivery period has passed, tracking has stopped updating or your parcel is marked as delivered but cannot be located, contact:
Please include your order number and any relevant tracking information. We will investigate the issue with the delivery provider and arrange an appropriate replacement or refund where required.
Damaged, Incorrect or Missing Items
If an order arrives damaged, incorrect or incomplete, contact us as soon as possible at info@comforsyco.co.uk.
Please include:
- your order number;
- a description of the issue; and
- clear photographs of the item, packaging and delivery label where available.
We will review the issue and arrange an appropriate solution, which may include replacement, missing parts, collection or refund.
Contact Us
Email: info@comforsyco.co.uk
Company: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED
Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong