This policy applies to orders placed through comforsyco.co.uk. Our 90-day return service is additional to your statutory consumer rights.
1. Cancelling an Order
To cancel or change an order before dispatch, contact us as soon as possible at:
We will try to stop the order, but this may not be possible once processing or dispatch has begun.
2. 14-Day Cancellation Right
For most products purchased online, you may cancel without giving a reason by contacting us within 14 days after delivery.
After notifying us, you must return the goods within a further 14 days.
To request a cancellation, email us with your name, order number and the products you wish to return.
3. 90-Day Returns
Eligible products may be returned within 90 days of delivery.
Returns requested after the 14-day cancellation period must be:
- unused and uninstalled;
- unaltered and undamaged;
- complete with all parts and accessories; and
- returned in the original packaging where reasonably possible.
Proof of purchase is required, and all returns must be approved before being sent.
Products that have been installed, drilled, cut, modified or used may not qualify for a change-of-mind return.
Custom-made or personalised products may not be returnable unless they are faulty, incorrect or not as described.
4. Requesting a Return
Email info@comforsyco.co.uk before returning any item.
Please include:
- your order number;
- the product being returned;
- the reason for the return; and
- photographs if the item is damaged, faulty, incorrect or incomplete.
We will provide the return instructions and the correct return address.
Do not send returns to our registered business address unless we have confirmed it as the return address.
5. Return Shipping Costs
For change-of-mind returns, you are responsible for the return shipping cost.
We recommend using a tracked service and keeping proof of postage.
We do not charge a restocking fee.
Where an item is faulty, damaged in transit, incorrect or incomplete because of our error, we will cover the reasonable return or collection cost.
6. Faulty, Damaged or Incorrect Items
Contact us as soon as possible if your order arrives faulty, damaged, incorrect or incomplete.
Depending on the circumstances, we may offer:
- replacement parts;
- repair;
- replacement;
- collection;
- a price reduction; or
- a refund.
Nothing in this policy limits your statutory rights.
7. Refunds
Approved refunds will be issued to the original payment method.
For a valid cancellation of the whole order within the statutory cancellation period, we will refund:
- the price paid for the returned goods; and
- the basic delivery charge.
Our basic delivery charge is £9.99. If you selected Express Delivery for £19.99, the additional £10.00 express upgrade is not normally refundable.
For returns made under our voluntary 90-day service, the original delivery charge is not normally refunded unless the item is faulty or the return results from our error.
We may reduce the refund if the product has lost value because it was handled beyond what was reasonably necessary to inspect it.
Refunds are normally issued within 14 days after we receive the returned goods or receive valid evidence that they have been sent back.
Your payment provider may take additional time to display the refund.
8. Exchanges
Exchanges are subject to approval and stock availability.
For a voluntary exchange, you are responsible for the return cost and any replacement delivery charge agreed before the exchange.
Where the exchange is required because of a faulty, damaged or incorrect item, we will cover the reasonable costs.
9. Contact
Email: info@comforsyco.co.uk
Company: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED
Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong