This Privacy Policy explains how Comforsy collects, uses and shares personal information when you visit comforsyco.co.uk, place an order, contact us or otherwise use our services.
1. Who We Are
Comforsy is operated by:
HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED
Registered Address:
Room D07, 8/F, Phase 2, Kai Tak Factory Building,
99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: info@comforsyco.co.uk
The company named above is responsible for deciding how your personal information is used.
2. Information We Collect
Depending on how you use the website, we may collect:
- your name, email address, billing address and delivery address;
- order, delivery, return and refund information;
- account details and saved preferences;
- messages, reviews, photographs and other information you provide;
- payment status, payment method and transaction references;
- marketing preferences and email engagement; and
- technical information such as your IP address, browser, device, pages viewed and cookie identifiers.
Full payment-card details are processed by our payment providers and are not intended to be stored directly by us.
We collect information from you, from your use of the website and from services involved in processing your order, such as Shopify, payment providers and delivery companies.
3. How We Use Your Information
We use personal information to:
- process payments, orders, deliveries, returns and refunds;
- provide customer service and manage customer accounts;
- send order, delivery and security communications;
- prevent fraud, misuse and security incidents;
- operate, analyse and improve the website;
- maintain records and comply with legal obligations;
- deal with complaints and protect our legal rights; and
- send marketing where you have consented or where otherwise permitted.
We process information where it is necessary to fulfil an order or another agreement with you, comply with legal obligations, pursue legitimate business interests or act with your consent.
You must provide the information reasonably required to place and deliver an order. Without it, we may be unable to process your purchase.
4. How We Share Information
We may share information where necessary with:
- Shopify and connected ecommerce services;
- payment processors, banks, card networks and digital-wallet providers;
- postal, courier, warehousing and fulfilment providers;
- website hosting, email, analytics, advertising, security and customer-support providers;
- accountants, insurers, legal advisers and other professional advisers;
- regulators, courts or public authorities where legally required; and
- parties involved in a genuine sale or reorganisation of the business.
We do not sell personal information to advertisers.
Our store is hosted by Shopify, which processes information needed to provide the storefront, checkout, account and security services. Payment information may also be processed by Shopify Payments and the payment method selected at checkout.
5. Marketing and Cookies
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting info@comforsyco.co.uk.
Unsubscribing from marketing does not stop necessary communications about orders, returns or account security.
We use essential cookies to operate the store. Where required, analytics, advertising and other non-essential technologies will be used only after you make a choice through our cookie banner or preference tool.
More information is available in our Cookie Policy.
6. International Processing
Our company is based in Hong Kong, and Shopify and other service providers may process information in the United Kingdom, Hong Kong and other countries in which they operate.
Where data protection rules require additional protection for an international transfer, we use an applicable lawful transfer arrangement or other approved safeguard.
You may contact us for more information about the safeguards relevant to your information.
7. Retention and Security
We keep personal information only for as long as reasonably necessary to:
- provide our services;
- maintain transaction, tax and accounting records;
- handle warranties, disputes and fraud prevention; and
- meet legal or regulatory requirements.
Retention periods vary according to the type of information and whether an order, complaint or legal issue remains active.
We use reasonable technical and organisational measures to protect personal information. However, no online system or method of storage can be guaranteed to be completely secure.
8. Your Rights
Depending on the circumstances, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion or restriction of your information;
- object to certain uses, including direct marketing;
- receive certain information in a portable format; and
- withdraw consent where processing is based on consent.
To make a request, email info@comforsyco.co.uk. We may need to verify your identity before completing the request.
You may also complain to the UK Information Commissioner’s Office. You are welcome to contact us first so that we have an opportunity to address your concern.
9. Changes to This Policy
We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with the updated date.
10. Contact Us
For privacy questions or requests, contact:
Email: info@comforsyco.co.uk
Company: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED
Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong